Smooth Moves will provide access to certain services subject to Client’s acceptance of and compliance with these Terms and Conditions (hereinafter referred to as “Terms and Conditions”) and enrolling through submission of a signed Binding Proposal (hereinafter referred to as “Agreement”) and adhering to the parameters outlined in said Agreement.

Smooth Moves may provide Client with one or more of the following Services depending on the package that Client selects: loading, unloading, packing, shipping, receiving, disassembling and reassembling. Unless explicitly stated otherwise, any new feature that augments or enhances the services provided shall be considered to be part of the services.

Smooth Moves reserves the right to modify, suspend, or cancel services offered (or any part thereof) at any time, without notice. Client expressly agrees that neither Client nor any related third party shall hold Smooth Moves or its suppliers liable for any losses, damages, or consequences whatsoever from such modification, suspension, or discontinuation of the Services.

Client agrees to pay Smooth Moves the total service fee as outlined in the Agreement for any Service requested, pursuant to the terms of the Agreement, including, without limitation, all applicable taxes, in accordance with the billing terms in effect at the time the service fee becomes payable.

Client expressly understands, acknowledges, and hereby authorizes Smooth Moves to charge Client’s credit card or debit Client’s bank account upon providing 50% of services requested.

If Smooth Moves is unable to process service fees to Client’s credit card, successfully complete a bank draft, or transfer said fees in an acceptable alternative manner, Smooth Moves may, at its discretion, charge a late fee of 1.5% of the amount due, plus incurring interest at the rate of 20% per month (or the maximum amount permitted by law, whichever is less) from the date such payments were originally due.

Additional fees may apply, including but not limited to:

• Up to $250 for non-payment or chargebacks.
• Up to $100 per incident for insufficient funds.

We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from:

• Any errors in or omissions from the Site or any services or products obtainable therefrom.
• The unavailability or interruption of the Site or any features thereof.
• Your use of the Site.
• The content contained on the Site.
• Any delay or failure in performance beyond the control of a Covered Party.

LIMITATION OF LIABILITY: The aggregate liability of Smooth Moves and its affiliates in connection with any claim arising out of or relating to the services provided shall not exceed $100.

CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT SMOOTH MOVES AND ITS OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO CLIENT FOR ANY DIRECT, INDIRECT, INCIDENTAL, ACCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES (EVEN IF SMOOTH MOVES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

• The use or inability to use the service.
• The cost of procurement of substitute goods and services.
• Statements or conduct of any third party on the service.
• Any other matter relating to the service.

1. Deposit Requirement

• A non-refundable deposit is required to secure the scheduled moving date.
• The deposit amount will be applied toward the total service cost.

2. Customer Cancellations

• If the customer cancels for any reason, they forfeit the deposit.
• Cancellations within 24 hours of the scheduled move may be subject to additional fees.

3. Rescheduling

• Customers may request to reschedule once at no additional cost if done at least 48 hours before the scheduled move.
• Additional rescheduling requests may incur a $50 rescheduling fee.

4. No-Show Policy

• If the customer is not present or unavailable at the scheduled time, the move may be considered canceled.
• If movers are required to wait longer than 30 minutes, a $50 wait fee per hour will be applied.

By making a deposit payment, you acknowledge and agree to these terms.